Symptom:-When one presses Help and Support on the Start menu, he/she receives a message similar to Windows cannot find HELPCTR.EXE.
Cause:-These behaviors are indicative of a missing or damaged registry entry.
Resolution:-
Start>Run>Type in:cmd.exe>ok
In the command prompt window just copy and paste the following command followed by pressing the ENTER key:-
REG ADD "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\HELPCTR.EXE" /VE /T REG_SZ /D "C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpCtr.exe" /F
Cause:-These behaviors are indicative of a missing or damaged registry entry.
Resolution:-
Start>Run>Type in:cmd.exe>ok
In the command prompt window just copy and paste the following command followed by pressing the ENTER key:-
REG ADD "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\HELPCTR.EXE" /VE /T REG_SZ /D "C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpCtr.exe" /F
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